Adequate Packaging is Paramount

 

Packaging your goods appropriately for safe transport is probably your most important responsibility, especially when using our Road Express service anywhere in Australia. When packaging your goods, please ensure the packaging is strong enough to cope with the weight and density of the goods you are placing inside. It also needs to be robust enough to handle the rigours of normal freight distribution systems. Use void fill if the goods move around inside and as much packing tape as possible to make the packaging strong and sturdy. On the carton, apply the packing tape around every side and also along the seams. This will prevent the carton splitting open whilst in transit

If your item is especially fragile, let us know! Write the word FRAGILE on the outside of the item in big bold letters, then highlight with a highlighter. We will treat your consignment with the utmost care but please recognise it will be stacked into a line haul vehicle, often in a cage or on a pallet along with all other freight. Our driver will not collect your goods unless they are correctly packaged, in which case you will forfeit the amount charged to your credit card

Address labelling is absolutely critical

Labelling is a very important factor when it comes to your deliveries. Please ensure that your goods are correctly labelled. We cannot deliver something if it has no address. To ensure speedy and accurate delivery of your goods simply follow the hints below:

• Make sure the name and address are completed correctly on the consignment note. The correct postcode is also vital. There are many suburbs across Australia that share the same name, therefore it is extremely important to include the postcode. The postcode assists us to sort your goods accurately.

• Double check that the delivery address is a valid one.

• We do not deliver to post office boxes. We need a valid street address.

• The delivery address must also be a daytime delivery address. We prefer to deliver to business addresses as someone will usually be there to accept delivery. Don't forget that even if your receiver is a private individual, its quite OK to address your goods to them care of their place of work. Just type in the receiver's name, along with the business name and address in the booking.

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There are some types of goods that we do not carry

Please note we reserve the right to refuse collection and/or delivery of any item if it is unsuitable to carry.

 Send us an email with any questions or queries on the packaging you may need.

• Furniture or white goods such as washers, dryers and refrigerators

• Chemicals

• Hazardous or dangerous goods such as flammables, toxins, acid, aerosols, oils, fuels, asbestos

• Foodstuffs requiring refrigeration or any food liable to deteriorate if exposed

• Animals, pets or livestock

• Anything without adequate packaging